Motherwell Citizens Advice Bureau staff are working from home to continue supporting residents of Motherwell, Wishaw and Shotts in this most difficult of times. We are continuing to run our specialist advice lines, are reporting social justice issues when they arise and working with a wide range of partners to ensure that people in need are given every assistance and support available to them.
We have - in a fabulous example of joint working in facing the Covid-19 outbreak – collaborated with Citizens Advice Scotland and individual CABs across Scotland to develop and launch a nationwide General Advice service in just three weeks. This takes the place of our normal bureau drop in service with which the public are most familiar. Staff from five CABs are initially providing cover for this line, but expansion is expected soon.
The first couple of weeks after the launch we were certainly busy, with 900 clients calling in : however—following a TV and radio advertising campaign—during the third week of provision (w/c 27 April) we handled 2,300 calls on the General Advice line alone.
We have high numbers calling our specialist lines for Debt, Veterans, Help to Claim Universal Credit, Pensionwise and Money Talk, this is a clear sign of the valuable contribution the new advice line is making to help residents navigate this trying time.
Our Helpline Numbers are:
General issues Helpline: 0800 028 1456
(Employment, Benefits, Housing, etc)
Universal Credit : Help to Claim Helpline: 0800 023 2581
(How to make first claim and maintain client commitment)
Money Advice Helpline: 0800 328 1131
(Advice on managing debts, arrears, repayment plans )
Money Talk Helpline: 0800 085 7145
(Benefit check, income maximisation, budgeting)
Armed Services Advice Project: 0808 800 1007
(Tailored wide-ranging support for Armed Forces Veterans)